Dallas

If you are concerned that your pet may be experiencing an emergency, we would rather you call or come in than wait. Difficulty breathing, collapse, significant bleeding, seizures, trauma, severe pain, repeated vomiting, inability to urinate, toxin exposure, or a sudden significant change in your pet’s condition are all reasons to seek immediate care.

If you are unsure, please call us. Our team can help you determine whether your pet should be evaluated right away or whether follow-up with your family veterinarian may be appropriate.

For emergency care, you can walk in at any time, 24 hours a day, 365 days a year. Calling ahead is helpful when possible because it gives our team an opportunity to prepare for your arrival, but we understand that emergencies do not always allow time for a phone call.

Specialty visits are generally scheduled appointments.

Yes. All Arista hospitals are open 24 hours a day, 7 days a week, 365 days a year for emergency care, including nights, weekends, and holidays.

Specialty departments generally operate during scheduled appointment hours, while our emergency teams remain available around the clock.

In most cases, you can contact Arista directly to discuss a specialty appointment. However, we strongly encourage involving your family veterinarian whenever possible.

Your veterinarian knows your pet’s history, and having previous medical records, laboratory results, diagnostic imaging, and treatment information allows our specialists to start with a more complete picture of your pet’s health and can help avoid unnecessary duplication of testing.

Our team is happy to work directly with your family veterinarian to coordinate care.

Emergency services are designed for pets with urgent or unexpected medical needs. Our emergency team evaluates your pet, stabilizes them when necessary, performs diagnostics and treatment, and determines the appropriate next step in their care.

Specialty services provide advanced care from veterinarians with additional training and expertise in a particular area of medicine. Specialty care is typically scheduled and may involve advanced diagnostics, procedures, surgery, or ongoing management of complex medical conditions.

One of the advantages of an emergency and specialty hospital is having these teams under one roof. If your pet’s needs change, our doctors can collaborate across departments and specialties to coordinate the right level of care.

Most Arista hospitals primarily provide emergency and specialty care for dogs and cats. If you have an exotic pet or another species, please call the hospital before coming in so our team can determine whether we can appropriately care for your pet or help direct you to the right resource.

Emergency patients are seen based on the severity of their condition rather than the order in which they arrive.

When you arrive, a member of our medical team will assess your pet and determine how urgently they need care. Pets experiencing life-threatening conditions will be treated immediately. If your pet requires the most urgent care, they will move to the front of the line, even if other patients arrived before them. Likewise, this can occasionally mean that a pet who arrived after you is seen first.

If that happens, it does not mean your pet has been forgotten. It means another patient requires immediate medical intervention. Our team will continue monitoring patients in the hospital and will reassess your pet if their condition changes.

Emergency wait times can vary significantly depending on the number of patients in the hospital and the severity of their conditions. Because emergencies are unpredictable, it can be difficult to provide an exact wait time.

We want you to be part of your pet’s care whenever it is medically appropriate. There may be times when your pet needs to be taken to a treatment area for examination, diagnostics, procedures, monitoring, or emergency treatment where owners cannot remain with them.

When that happens, our team will explain what is occurring and work to keep you informed throughout your pet’s visit.

Yes. Communication is an important part of the Arista experience.

Our doctors, medical teams, and Care Navigation team will keep you informed about your pet’s condition, recommended diagnostics and treatments, changes in the plan of care, and what you can expect next.

If your pet is hospitalized, we will also explain how communication and medical updates will work throughout their stay.

Care Navigation is a central part of how Arista cares for both pets and the people who love them.

Emergency and specialty medicine can become complicated very quickly. You may be working with multiple doctors, considering unfamiliar diagnostics or treatments, making important decisions, and trying to understand what happens next—all while worrying about your pet. We do not believe you should have to navigate that experience alone.

Your Care Navigator serves as a consistent point of connection throughout your pet’s journey. They work alongside our medical teams to help coordinate communication, answer questions, explain what to expect next, facilitate the flow of information, and help connect the different pieces of your pet’s care.

They also help bridge communication between Arista and your family veterinarian so that everyone involved in your pet’s care has the information they need.

Simply put: our medical teams focus on delivering exceptional medicine, while Care Navigation helps make sure you never feel lost in the process.

If available, please bring:

• Your pet’s current medications or a list of medications, including doses and how often they are given
• Recent medical records
• Recent laboratory results, imaging, or other diagnostic information
• Information about any known medical conditions or allergies
• Contact information for your family veterinarian
• Any paperwork or information your veterinarian provided for the visit

Do not delay emergency care because you do not have these items with you. Our team can work with you and your veterinarian to gather the information we need.

Yes. We consider your family veterinarian an important member of your pet’s healthcare team.

With the appropriate contact information and permissions, we provide relevant records, diagnostic results, discharge information, and recommendations so your veterinarian understands what occurred at Arista and what follow-up care may be needed.

Our goal is to work with your family veterinarian. Arista provides advanced emergency and specialty care when your pet needs it, while your veterinarian remains an important part of your pet’s ongoing healthcare.

Each Arista hospital has one main entrance for clients, including emergency patients. Parking is available at the hospital, and signage will help direct you when you arrive.

If your pet is unstable, unable to walk, or you need assistance getting them out of your vehicle, please call the hospital when you arrive. Our team can provide instructions and assist when appropriate.

Our specialty services vary by hospital and are designed to complement our 24/7 emergency teams.

Arista Dallas

• Surgery
• Internal Medicine
• Cardiology
• Critical Care
• Emergency
• Advanced Imaging

Because our hospitals and specialty teams continue to grow, please contact your local Arista hospital for the most current information about specialty services and appointment availability.

Arista is an emergency and specialty hospital and does not provide traditional boarding.

Pets may remain hospitalized when continued medical care, monitoring, treatment, or recovery is medically necessary.

Once your pet is ready to leave the hospital, follow-up care may occur with an Arista specialist, your family veterinarian, or both depending on your pet’s condition and treatment plan. Before you leave, our team will explain the recommended next steps and help make sure you understand who should provide your pet’s ongoing care.

Absolutely. You are welcome to request a particular doctor.

For scheduled specialty appointments, we will do our best to accommodate your request based on the doctor’s specialty, schedule, and availability.

During an emergency, your pet will be cared for by the appropriate medical team available at the time, so we cannot guarantee that a particular doctor will initially see your pet.

Arista is a collaborative hospital, and our emergency doctors, specialists, critical care teams, and support teams work together when your pet needs expertise from more than one area.